Contact Us
Whether you've spotted something out of date on a review, want to ask about how we rank Canadian online casinos, or have feedback on a listed operator, we'd like to hear from it. This page explains what Online Casino can help with, what we can't, and the best way to get a useful reply.
What we can help with
Online Casino is an independent review and comparison site covering online casinos available to players across Canada. We're happy to hear from readers on topics like:
- Corrections to bonus terms, ratings or details on any operator featured on the site
- Questions about how a particular casino's welcome offer works before you sign up
- Feedback on our ranking method or suggestions for what to cover next
- General questions about how online casino comparisons work in Canada
- Reports of broken links, outdated promotions or factual errors on any page
What we can't help with
Because Online Casino is a comparison and review resource rather than a casino operator, there are some things that sit outside what we're able to do. We don't hold customer accounts, process deposits or withdrawals, or have access to any player's account details at the brands we list. If you need help with any of the following, you'll need to go directly to the casino in question:
- Deposit or withdrawal issues, delayed payments, or account verification (KYC)
- Bonus credits, free spins or wagering progress not showing correctly
- Password resets, account closures, or self-exclusion requests
- Disputes over a specific bet, game round or promotion at a casino
Each licensed casino publishes its own support contact — usually live chat or email — on its site, and its terms and conditions page is the authoritative source for any dispute. If a concern relates to problem gambling, our Responsible Gambling page has information on setting limits and where to find independent support.
Before you get in touch
A quick check first can often save a round trip:
- Review the operator's own terms page — bonus wagering requirements, minimum deposits and expiry windows are set by the casino, not by us, and change from time to time
- Check our Terms and Conditions page if your question relates to how we present information on this site
- Read our About Us page for background on how we research and rate Canadian online casinos, which answers a lot of the "how do you decide this?" questions we get
What happens after you contact us
Messages about factual errors, outdated offers or broken pages are the quickest for us to act on, since they usually just need a check against the operator's current terms and an update to the page. General feedback and suggestions help shape what we cover next, though we can't guarantee a specific brand or topic will be added. We read every message, but response times vary and we can't commit to a fixed turnaround.
When writing in, it helps to include which page you're referring to, the casino name if relevant, and as much detail as you can about what you noticed — a screenshot description or the specific term in question makes it much easier for us to verify and correct.
A note on independence
Online Casino may earn a commission when readers sign up with a casino through links on this site. That commercial relationship never decides how a brand is rated or ranked, and it has no bearing on how we handle contact from readers — corrections and feedback are treated the same regardless of whether a casino advertises with us.